Legal

Support

Last updated: July 17, 2026

Need help with Kielo? We’re here to assist developers using the API and providers running the desktop node. Reach us any time at tarun@kielo.in and we’ll get back to you as soon as possible.

Contact us

For all support requests — technical issues, billing questions, account access, or provider payouts — email tarun@kielo.in. Please include your account email and a clear description of the issue so we can help faster.

Developers (API)

Authentication, API keys, and rate limits.
Model availability, routing, and latency.
Usage, billing, and invoices.

Providers (Desktop Node)

Installing and configuring the desktop node.
Hardware detection and job execution.
Earnings, thresholds, and payouts.

Response times

We aim to respond to all requests within 1–2 business days. Critical issues affecting network availability are prioritized.

Security reports

If you believe you have found a security vulnerability, please report it responsibly to tarun@kielo.in. Do not publicly disclose the issue until we have had a chance to address it.